One year ago, Ranch Ehrlo introduced Ukeru, a crisis management approach designed to prioritize comfort and safety over control. This innovative tool complements the agency's existing CARE principles and Therapeutic Crisis Intervention (TCI) techniques, enhancing the overall approach to trauma-informed care. As we reflect on the first year of Ukeru's implementation, the results show meaningful progress and valuable lessons learned.

Vance Heaney, clinical director and Ukeru steering committee member stated, “The synergy between CARE, TCI, and Ukeru is remarkable. Together, they reinforce the trauma-informed lens through which we approach every interaction.”

Despite being used only for a short time, Ukeru has led to a significant positive impact in promoting safety for both staff and participants. Through our data and staff feedback, we know that many are now viewing Ukeru as an essential tool for improving safety and reducing harm.

Darin Reeves, director of human resources, shared, “Ukeru is already making a tangible difference in improving safety and outcomes for both staff and participants.”

Ukeru's integration has not been without challenges, particularly in retraining long-serving staff, but continued training and practice are helping teams adjust to and embrace the approach.

The positive impact of Ukeru is evident, and as we move forward, Ranch Ehrlo will continue to embrace and emphasize Ukeru as an instinctive approach to the agency’s culture of safety and care.